After Sales

Technical Support and Consulting Services

Over the past decades, we have developed competitive, customized solutions in many different markets that get to the heart of the problem and create sustainable business value for our customers. Our experienced engineers bring their expertise to a wide range of non-destructive testing (NDT) applications and provide services related to spare and wear parts, consulting and technical support for your benefit.

Your benefits of our After Sales & Technical Support

Remote & field services

Maintenance & reduced downtime

Expert level support

Spare & Wear parts

Calibration Service

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Technical Support 


NDT systems are used extensively in the harsh production environments of steel mills, pipe mills, and workshops. For this reason, it is essential that these inspection systems are regularly serviced and maintained. Our experienced technicians and engineers support testing machines and systems from engineering and manufacturing, through commissioning, to end-of-life or modernization with service, maintenance, repair and upgrades. We also offer our services in the form of maintenance contracts. These guarantee fast response times and, if necessary, the availability of spare parts.

Spare and wear parts

The agreed maintenance dates give you the security that your NDT system is always available and that, for example, necessary calibrations of the test electronics are carried out in time. Our technical support covers a wide range of services, including: Installation and commissioning support, e.g. integration of our products into an existing system, Maintenance and repair support, e.g. diagnosing problems or replacing components, Remote technical support for quick assistance by phone, email or online, On-site technical support by sending trained technicians to diagnose and fix problems, Calibration according to DIN EN ISO 22232, DIN EN ISO 18563 or DIN EN ISO 15548, Software updates to ensure your NDT system is always up to date.

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Supporting you in selecting and implementing NDT techniques

We support you in selecting and implementing NDT techniques to enhance safety and reliability. Even after integrating our systems, we offer consultancy services to industries like automotive, railway, oil and gas. Our expertise helps you improve NDT and manufacturing processes, reduce costs, and boost efficiency. Our experts provide technical advice on various NDT methods, such as ultrasound and eddy current testing, and work across disciplines to offer optimal solutions. We also offer automation and mechanical engineering expertise to meet your performance, durability, and cost needs.

Denis Plakunenko

After Sales Manager

service-ids@rosen-nxt.com+49 724 4741 2470 91